About the Event

'A joyful heart is good medicine.'

• Event: Joyful Virtual Run 2023
• Event Duration: Start anytime after payment is made and ends on 31 Dec 2023.
• Challenge Distance:  5km (can be completed by multiple walks/runs/hikes/bikes)
• Venue: Here, there and anywhere you like! (Virtual Series)
• Medal Measurement: 74mm x 80mm x 4mm (Thickness)

Entitlements

How It Works

1. After payment is made, you will receive an official email with e-Bib in 5 working days. (Please check your spam/junk mail).
2. The e-Bib is not compulsory to be printed. You can keep this e-Bib by clicking 'Save Image' and you can share it on your social media.
3. Download any running apps or use a GPS watch to track your run and ride. Switch your running apps or GPS watch to indoor/treadmill mode when you run on the treadmill.
4. After completing, submit your run results to virtual.run.station@gmail.com or WhatApps at https://bit.ly/3uEXQul with your e-Bib and results.
5. We will post your medal after 5 working days.

Return/Refund Policy

1. Under normal circumstances, we do not offer return or refund.
2. Exchange requests must be submitted within 3 working days of the parcel being received.
3. Items must be in their original condition (tag intact, unworn, unwashed, and unaltered). Exchanges for articles that do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
4. All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
5. The returned item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
6. We will get back to you once a returned item is received by us and will email you the new tracking number for the exchange item.
7. All the return shipping cost is borne by the buyer.
8. In case of a refund, all refund(s) will be credited to your personal account within 1-3 working days.
9. Color of products may vary due to studio lighting used and please allow 20% of color variation in real products as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.
10. There might be +/-0.5 inches differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare them with your existing dresses for the best fit.
11. For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece, and a return due to this reason is not considered a defect.
12. Material and quality issues are not considered defects and are subjective.
13. Parcels returned to us before any acknowledgment/approval will not be entertained.
14. If you have any queries or comments, please drop us an email at virtual.run.station@gmail.com

Organiser's Contact

• Contact Number: 018-794 4090
• Email: virtual.run.station@gmail.com
• Official FB link: https://www.facebook.com/runningstation.my/