Please read all the terms and conditions ("Terms") carefully. Each individual who registers to participate in My Little Pony Rainbow Run & Hunt Johor ("the Event") (and, where applicable, in the case of a participant below the age of 18 years, the participant's parent, guardian or legal representative) ("Participant") declares and acknowledges to have read, understood and agreed to the Terms below and undertakes to comply with and be bound by the same.
EVENT REGISTRATION
EVENT PARTICIPATION
Physical Race Registration Information
The event will be held on 9 December 2023 (Saturday) at Horizon Hills Golf & Country Club, Iskandar Puteri, Johor.
*Venue and Dates are subject to change.
I couldn’t attend the physical race. Can I join virtually?
Thank you for your support, however there is no virtual run this year. We look forward to seeing you again in the future.
When does the registration close?
Registration will close on 12 November 2023 or when all slots are sold out, whichever is earlier.
What is the minimum age to participate in the My Little Pony Rainbow Run & Hunt 2023?
There are different minimum age requirements for the different race categories.
5KM Rainbow Run Adult: Minimum 13 years as of date of Event.
Carnival: Open to All Ages.
Rainbow Hunt: Ages 4 to 12 years as of date of Event.
Note: Participants age 17 years and below must be accompanied by an adult above 18 years old.
What happens if I could not complete my run within the qualifying time?
All registrants must complete their run within the qualifying time.
I have my own insurance, do I still need to purchase the Group Personal Accident Insurance from the event?
Yes, it is compulsory to purchase the Group Personal Accident Insurance (this is set by the Sports Commissioner Office of Malaysia)
How do I know if my registration is successful?
Upon completion of registration, you will see a ‘success’ message on your screen and receive a confirmation email as well. You may also check it in your Heyjom app, under Dashboard.
I have registered but did not receive my confirmation email. What should I do?
If you did not receive your confirmation email, please check your spam, junk, promotions and social folders, or any other tabs in your inbox. Alternatively, you may also view your registration on your Heyjom dashboard.
If it is not there, please contact us at info@heyjom.com with your full name, IC / passport number, email address used for registration and any proof of payment.
Can I change my distance or category after I have completed my registration?
Unfortunately, you are not allowed to change your distance or category upon completing your registration.
If I wish to withdraw from the race, can I transfer my registration?
No. Race entries are strictly non-transferable and non-refundable. The registration system documents the particulars of each runner and in the event of emergencies where medical assistance is required, the emergency contact is taken from the information stated at the back of the bib. For the safety of our runners, changes are not permitted.
Do I get a refund if I choose not to participate after completing my registration?
No. Registration fees are strictly non-refundable.
Do I need to do a COVID-19 test before attending the event?
It is not compulsory, but to keep yourself and others safe, you are encouraged to do a self-test before participating in the event.
Do I need to be fully vaccinated to participate in the event?
Yes, you must be fully vaccinated to participate in the event. Proof of vaccination will be required on the event day.
About Runner’s Race Pack
What do I get in my race pack?
5KM Rainbow Run - Event Tee, Finisher Medal, Race Bib, Goodie Bag & 5x 40th Anniversary Carnival Tokens
Carnival - 5x 40th Anniversary Carnival Tokens
Rainbow Hunt - Pouch with Hunt Map & UV Keychain, Hunt Bib & Finisher Pin
Can I change my t-shirt size after registering?
No, you are not allowed to change your t-shirt size after registering.
About The Physical Race
Is it necessary to wear the race bib when participating in the race?
Participants MUST wear their race bibs while participating in the race. The Race Organiser reserves the right to deny entry of runners into the start pen without valid race bibs.
What is the flag off time?
The flag off time will be announced upon approval by the authorities.
Is there a cut-off time for the My Little Pony Rainbow Run & Hunt 2023?
5KM Rainbow Run – 1 hours 30 mins after the flag off time.
Is there a baggage deposit area at the race village?
There is a complimentary baggage check-in service at the race village where runners can deposit their belongings.
*Counters will only accept items secured in bag(s). Whilst maximum care and security will be enforced, the Organiser will not be responsible for any lost or damaged items, or delay in retrieving the bags. Participants are advised to arrive 1 hour before their start time.
If I have kids/children below 4 years old, can I bring them to the event and run with me?
Yes, children of 4 years old and below can run for free under the supervision of their parents. However, this free admissions will not entitle them to any running tee or other event merchandise.
Can I run if I am pregnant?
If you were a regular runner before your pregnancy then it's safe to continue for as long as you find it comfortable and are not experiencing any complications. However, as organizers, we do not encourage this and we shall not be deemed responsible under any circumstances.
Can I run with a stroller?
If you were a regular runner with your stroller then you can bring it at your own risk. However, as organizers, we do not encourage this for the safety of all the race participants and we shall not be deemed responsible under any circumstances.
Race Entry Pack Collection
What do I need to produce to collect my Race Pack?
Softcopy of your identity card/passport
Softcopy of your event confirmation slip
When and where is the Race Entry Pack Collection?
The Race Entry Pack Collection is on 2 & 3 December 2023 at Horizon Hills Golf & Country Club, Iskandar Puteri, Johor.
*Venue and Dates are subject to change
Can I collect the race entry packs for my family or friends?
Yes, but you must have a copy of their NRIC and their event confirmation slip. Softcopy is accepted.
I am an International Participant, and I will only be in Malaysia during the same week. Can I collect my race kits during event day?
Unfortunately, there will be strictly no collection on the event day. You are encouraged to opt for the delivery option or get a representative to collect on behalf of you. If you face any further challenges, please email us at info@heyjom.com.
Can I collect my race kit after 3 December 2023 if I forgot to do so during the race kit collection week on 2 or 3 December 2023?
There will be no collection allowed after 3 December 2023, and there may be a late collection fee if anyone attempts to collect after the date.
When will I receive my race kit if I opt for delivery?
Your race kit is estimated to reach you 1 week before the event.
*Subject to change depending on the actual situation.
For further info regarding this event, kindly contact the Customer Service Line