Frequently Asked Questions (FAQs)
Q: Is IJM Land Half Marathon 2023 a physical or virtual event?
A: IJM Land Half Marathon 2023 is a physical. The physical event will be held on 6 August 2023.
Q: What is the flag off time?
A: The flag off time will be announced upon approval by the authorities.
Q: What happens if I could not complete my run within the qualifying time?
A: All registrants must complete their run within the qualifying time. There are 3 different distance categories to choose from and each category has a different qualifying time, so ensure to choose wisely which category fits your pace best.
Q: Can members of a group register for different categories?
A: Yes, members of a team can register for different categories.
Q: Can I change my distance or category after I have completed my registration?
A: Unfortunately, you are not allowed to change your distance or category upon completing your registration.
Q: How do I know if my registration is successful?
A: Upon completion of registration, you will see a ‘success’ message on your screen and receive a confirmation email as well.
Q: I have registered but did not receive my confirmation email. What should I do?
A: If you did not receive your confirmation email, please check your spam, junk, promotions and social folders, or any other tabs in your inbox. If it is not there, please email info@heyjom.com with your full name, IC / passport number and email address used for registration. Alternatively, you may also view your event on your Heyjom dashboard.
Q: Do I need to do a COVID-19 test before attending the event?
A: It is not compulsory, but to keep yourself and others safe, you are encouraged to do a self-test before participating in the event.
Q: Do I get a refund if I choose not to participate after completing my registration?
A: No. Registration fees are strictly non-refundable.
Race Entry Pack Collection
Q: What do I need to produce to collect my Race Pack?
A: A copy of your identification (both soft and hard copies are accepted) and a copy of your confirmation slip (both soft and hard copies are accepted).
Q: When and where is the Race Entry Pack Collection?
A: The Race Entry Pack Collection is on 29 & 30 July 2023 at Mydin Mall, Seremban 2, Negeri Sembilan.
Q: When will I receive my race kit if I opt for delivery?
A: For physical runners, you will receive the race kit at least 1 week before event.
*Subject to change depending on actual situation.
Q: Can I collect for my family or friends?
A: Yes, but you must have a copy of their IC (softcopy) for identification.
Q: I am an International Participant, and I will only be in Malaysia on the same week. Can I collect my race kits during event day.
A: Unfortunately, there will be strictly no collection on the event day. Please email us at info@heyjom.com and we’ll arrange from there.